Refund and Return Policy
Last updated: November 7, 2026
Every Devon Built piece is made when you order it. Here is how exchanges, returns and replacements work.
The short version
- 30 days from delivery for an exchange or a return.
- Wrong size? Ship it back and the right size ships to you free. You cover return shipping.
- Changed your mind? Return it for a refund. You cover return shipping.
- Damaged, misprinted or wrong item? Send a photo. We replace it free, nothing to send back.
Size exchanges
Email hello@devonbuilt.com within 30 days of delivery with your order number and the size you need. We reply with the return address. Ship the original back on a tracked service at your cost. Once it is on its way, we make the new size and ship it to you at no charge. One exchange per order. The item must be unworn, unwashed and in original condition. Tees fit true to size and hoodies run small, so check the size guide on each product page before you order.
Returns and refunds
Email hello@devonbuilt.com within 30 days of delivery with your order number. The item must be unworn, unwashed and in original condition. You cover return shipping, and we recommend a tracked service. Once it arrives and we check it, the refund goes back to your original payment method within 5 to 10 business days. Original shipping charges are not refunded. Items sent back without emailing first cannot be accepted.
Damaged, misprinted or wrong items
Look your order over when it arrives. If anything is wrong, email hello@devonbuilt.com within 30 days of delivery with your order number and a photo of the problem. We send a replacement free of charge and you keep the original. Prefer a refund instead? Say so and we will do that.
Not eligible
Gift cards, anything marked final sale, and worn or washed items, unless the item arrived damaged or defective.
Contact
hello@devonbuilt.com. Include your order number and we will get you squared away. Shipping questions are covered on the Shipping Policy page.